FAQ

1. Order Placement Process
Complete your purchase in three steps:
  • Explore products: Browse our catalog and select desired items
  • Add to Cart: Click "Add to Cart" for chosen products
  • Finalize Order: Review items/quantities/prices in cart, click "Checkout", enter shipping details, select payment method, and complete transaction
2. Payment Security Guarantee
Your financial data is protected by:
  • PCI-DSS certified payment platform meeting global banking security standards
  • Military-grade end-to-end encryption securing card details and billing information
3. Shipping & Delivery
Two-phase fulfillment process:
  • Processing: Orders ship within 2 business days after confirmation (typically within 12hrs post-payment)
  • Transit:
    • Domestic: 3–8 business days
    • International: 5–22 business days (customs clearance may affect timing)
4. Real-Time Tracking
  • Tracking number emailed upon shipment (also available in account's "Order History")
  • Monitor live status via carrier websites (e.g., UPS, DHL)
5. Shipping Costs
Free standard shipping on all orders—no minimum spend required
6. Product Assembly
All items ship fully assembled. Ready to use immediately after unboxing—no tools or setup needed
7. Returns Policy
30-day no-questions-asked returns:
  • Initiate returns within 30 days of delivery
  • We cover return shipping expenses
8. Customer Support
Contact our team via email:
  • Email: hzjkohnz703@hotmail.com
  • Pro Tip: Include order number + detailed issue description
  • Response: Within 48 business hours (Mon-Fri, excluding holidays)